Frequently Asked Questions
Find answers to common questions about our products and services
Order
Orders can usually be modified within a short window after checkout. Please contact support as soon as possible with your order number.
You will receive an order confirmation email once payment is completed. You can also check your order status in your account.
Please reach out to our wholesale team through the contact page and share your requirements. We will get back to you shortly.
Some items may ship separately. Please check your tracking emails for additional shipments, or contact support with your order number.
Shipping
Yes, we ship to many countries. Shipping costs are calculated at checkout based on destination and package size.
Domestic orders usually arrive within 5–7 business days. International delivery can take 7–16 business days depending on the destination.
A tracking number is sent by email once your order ships. Use that number on the carrier website to follow delivery progress.
Return
Eligible unused items can be returned within the return window stated in our return policy. Please keep the original packaging.
Submit a return request through your account or contact support with your order number and reason for return.
Payment
We accept major credit cards and other payment options shown at checkout.
Yes. Payments are processed through secure checkout providers and we do not store full card details on our servers.
Product
Check the product page for specs, compatibility, and usage tips. If you need help, contact our support team.
Many products include a limited warranty. Warranty details are listed on the product page or in the package documentation.
Why Choose KELOKE
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30 Days Return
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