Shipping Policy
Any information about delivery, shipping and returns.
Free Shipping Available
Order Processing Time
Please allow for order processing times before shipping. Not including weekends and holidays.
Standard processing time: 1-3 business days.
- Orders placed after 7:00 AM (GMT+08:00) will be processed the next business day.
- Custom / Personalized items: Additional 2-5 business days.
Shipping Time
| Region | Country | Delivery Time |
|---|---|---|
| North America | United States | Standard: 4-7 business days |
| Canada | Standard: 10-15 business days Express: 4-7 business days |
|
| Europe | UK, France, Germany, Italy, Spain | Standard: 8-12 business days Express: 4-7 business days |
| Rest of Europe | Standard: 10-15 business days |
Shipping Confirmation And Order Tracking
Stay Informed About Your Order Status With Our Comprehensive Tracking System.
Automatic Tracking Notification
An Email With A Tracking Link And Number Will Be Sent Automatically After Shipment.
- Tracking Process
- Order Confirmation Email Sent Immediately After Purchase.
- Shipment Notification With Tracking Information Sent Within 2–3 Business Days.
- Real-Time Tracking Updates Are Available Through The Carrier Website.
Tracking Issues?
If Tracking Info Is Not Updated Within 3 Working Days, Please Contact support@keloke.com
Shipping Countries
Automatic Tracking Notification
An Email With A Tracking Link And Number Will Be Sent Automatically After Shipment.
If Your Area Is Not Included, Please Contact support@keloke.com.
Import Taxes And Duties
Customers are responsible for all customs duties, taxes, and fees according to their local regulations. These charges are not included in the item price or shipping cost.
I Ordered More Than One Item. Will They Be Shipped At The Same Time?
Items may ship separately from different warehouses to ensure faster delivery. If your items are from the same warehouse, they will be shipped together.
Can I Change My Shipping Address After My Package Has Been Shipped?
Once an item is with the carrier, we cannot change the shipping address. Please contact the carrier directly, and double-check your address before placing the order.
What Do I Need To Do When I Receive A Different Product Than What I Ordered?
Please contact support at support@keloke.com within 7 days, and include your order number and photos of the incorrect item.